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ECM Program Administrator
2 months ago
Position Overview
ROLE SUMMARY
The Enhanced Care Management (ECM) Program Administrator is a pivotal role focused on the maintenance, administration, and supervision of both front-end and back-end programmatic operations. This includes aspects of quality assurance, compliance monitoring, and team collaboration.
This position thrives in a dynamic environment where multiple responsibilities are managed simultaneously. It necessitates exceptional organizational, technological, and communication skills. The individual in this role will play a crucial part in conveying information to management and will be a key resource for insights into program developments. The Program Administrator will serve as a bridge between the Street Medicine team and the Cal-AIM initiatives, ensuring that individuals from diverse cultural backgrounds receive appropriate resources and support. This position is funded through a grant for a duration of 18 months.
KEY RESPONSIBILITIES
- Perform administrative tasks for the Enhanced Care Management and Street Medicine teams.
- Ensure clear and consistent communication with staff regarding program meetings, community resources, and reporting requirements.
- Collaborate effectively with other team members as directed by leadership.
- Evaluate and process Cal Aim referrals for ECM and Community Supports-Housing Navigation & Tenancy Services.
- Utilize Microsoft Excel for necessary data tracking and reporting.
- Gather data for Cal-Aim programs, including program utilization and operational analytics.
- Prepare reports for leadership and payers as needed.
- Contribute to the development of policies and procedures.
- Manage a caseload of Enhanced Care Management clients.
Qualifications
EDUCATIONAL REQUIREMENTS
- Bachelor's degree in Social Work, Public Health, Human Services, or a related field is required.
EXPERIENCE AND SKILLS
- Minimum of one (1) year of experience in a multicultural community-based environment, with proficiency in basic computer applications (Microsoft Office-Outlook, Excel, Word, Teams, Email).
- Preferred knowledge of Cal-Aim Programs.
- Strong communication skills and a commitment to providing a positive experience for patients and their families.
ADDITIONAL SKILLS
- Fluency in written and spoken English is required; bilingual proficiency in Spanish is preferred.