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IT Support Specialist

2 months ago

Riverdale, Georgia, United States Crimson Enterprises Full time

About the Role:

Crimson Enterprises is seeking a highly skilled IT Support Specialist to join our team as a Digital Transformation Expert. As a key member of our First Level Support team, you will be the primary point of contact for our employees' technical issues, ensuring the smooth operation of our systems and hardware.

Key Responsibilities:

  • Receive, categorize, and prioritize incidents and service requests from employees
  • Process incoming tickets, resolving disruptions directly whenever possible or forwarding to 2nd or 3rd level support as needed

Requirements:

To be successful in this role, you will have a strong background in IT, excellent problem-solving skills, and the ability to work independently with minimal supervision. You will also be a team player, comfortable collaborating with colleagues to resolve complex technical issues.

What We Offer:

Crimson Enterprises is a dynamic and innovative company that values its employees' skills and contributions. As a Digital Transformation Expert, you will have the opportunity to grow professionally, develop your skills, and make a meaningful impact on our organization's success.