Customer Service Representative

4 weeks ago


Greenville, South Carolina, United States Dylan Schaefer - State Farm Agent Full time
Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Dylan Schaefer - State Farm Agent. As a key member of our team, you will be responsible for delivering exceptional customer experiences, resolving customer inquiries, and promoting the growth of our insurance agency.

Key Responsibilities
  • Establish and maintain strong customer relationships through proactive communication and follow-up.
  • Provide accurate and friendly customer service, addressing inquiries and concerns related to insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Utilize a customer-centric approach to educate customers about insurance options, identifying their needs and providing tailored solutions.
  • Collaborate with other agency team members to ensure seamless customer service and promote business development.
Requirements
  • Dedication to customer service and a strong ability to relate to customers.
  • Excellent communication skills to effectively answer customer questions and anticipate their needs.
  • Proactive problem-solving skills to resolve customer issues efficiently.
  • Team player with a strong work ethic and commitment to excellence.
Benefits
  • Competitive hourly pay plus commission/bonus structure.
  • Opportunities for growth and advancement within our agency.
  • Paid time off, including vacation and personal/sick days.
  • Health benefits and a 401(k) plan with 5% match.
  • Valuable career-building experience and training opportunities.


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