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Customer Service Representative
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We are seeking a highly skilled Customer Contact Specialist to join our team at Listers Group Limited in Coventry. This is a fantastic opportunity to work in a dynamic and growing department, providing exceptional customer service and driving sales growth.
Key Responsibilities- Manage Aftersales calls, booking customers' vehicles into the dealership for service or repairs
- Accurately input customer details into our system
- Enhance customer retention while ensuring customer satisfaction
- Drive lead conversions and upsell products to customers
- Initiate problem-solving in a professional manner, adhering to brand standards
We are looking for a customer-focused individual with excellent communication and organisational skills. You should be self-motivated, target-driven, and able to work independently or as part of a team. Proficiency in Microsoft Office is essential, and experience in the motor trade or automotive industry is preferred but not essential.
What We Offer- 33 days holiday including bank holidays
- Company Pension
- Wellness Programme
- Sick Pay
- Group life insurance
- Staff discount on car servicing
- Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
- Long service and loyalty incentives
- Staff referral scheme
- In-house, manufacturer & professional qualifications
- Company Events
As one of the largest privately and family-owned motor retailer groups in the UK, Listers Group Limited is a leading employer in the industry. We pride ourselves on our commitment to our employees, providing a supportive and inclusive work environment that fosters growth and development. If you are passionate about delivering exceptional customer service and driving sales growth, we encourage you to apply for this exciting opportunity.