Customer Service Representative

4 weeks ago


Boise, Idaho, United States CHCS Services, Inc Full time
About CHCS Services, Inc.

CHCS Services, Inc. is a global company with a rich history of providing state-of-the-art administrative support services and customized care solutions to manage policies and claims. With over 30 years of experience, we have established ourselves as an award-winning third-party insurance administrator (TPA) for senior health products.

Job Summary

This role provides customer service in a call center environment, primarily receiving and responding to inbound telephone inquiries from policyholders, beneficiaries, providers, agents, or other information concerning insurance policies. The successful candidate will be responsible for providing accurate and timely information, resolving customer inquiries, and maintaining a working knowledge base of all company products and services.

Key Responsibilities
  • Respond to telephone inquiries from policyholders, beneficiaries, providers, agents, or other information concerning insurance policies.
  • Provide accurate and timely information regarding various insurance questions, including verification of benefits, claims status, and policy details.
  • Maintain a working knowledge base of all company products and services, including Medicare Supplement and Life Policies.
  • Comply with company regulations regarding Privacy, confidentiality, and private health information.
  • Initiate and complete Call Tracks, checklists, and supportive clerical responsibilities as necessary.
Requirements
  • A high school diploma or general education degree (GED) and six months of related call center experience and/or training.
  • Intermediate computer skills, including the ability to accurately enter data via a Windows-based environment.
  • Knowledge of basic math and English spelling and grammar skills.
  • Ability to read and comprehend simple instructions, short correspondence, and memos.
  • Customer Service, Integrity/Honesty, Oral Communications, Motivation, Organizational/Planning/Organizing.
Preferred Qualifications
  • Associate's degree.
  • Experience with long-term care insurance is preferable in a call center setting.
  • 2 years related call center and customer service experience.
Physical Requirements
  • While performing the duties of this job, the associate is frequently required to sit, use hands and fingers, handle or feel, and talk or hear.
  • Occasional lifting and/or moving up to 15 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.


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