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Customer Service Representative

2 months ago

Austin, Texas, United States Disability Solutions Full time
Job Summary

We are seeking a highly skilled and dedicated Customer Service Representative to join our team at Disability Solutions. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Customer Support: Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Case Management: Log and update cases to record customer interactions and ensure accurate tracking of customer issues.
  • Communication: Provide clear and concise communication to customers, both verbally and in writing.
  • Problem-Solving: Analyze and resolve customer issues in a fair and timely manner.
  • Team Collaboration: Work collaboratively with internal teams to ensure seamless customer service and support.
Requirements
  • Education: High School Diploma or equivalent required.
  • Experience: 0-2 years of experience in a call center environment preferred.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and strong attention to detail.
Preferred Qualifications
  • Adaptability: Ability to adapt to changing priorities and workloads.
  • Customer Focus: Strong commitment to providing exceptional customer service and support.
  • Communication: Excellent written and verbal communication skills.
  • Teamwork: Ability to work collaboratively with internal teams to achieve customer service goals.