Customer Service Ambassador

5 days ago


Southlake, Texas, United States Moxies Full time

To deliver exceptional guest experiences at Moxies, as a Customer Service Ambassador, you will provide a warm and welcoming atmosphere, ensuring guests feel valued and attended to from arrival to departure. This role requires a high level of organization, prioritization, and problem-solving skills to manage the front-of-house operations efficiently.

  • Excellent communication skills, including phone manner, are essential to provide outstanding service to guests.
  • Anticipate guest needs and provide personalized attention to ensure a memorable experience.
  • Work collaboratively with the team to maintain a positive and cooperative environment.
  • Take ownership of the cleanliness and appearance of the entryway and washrooms.

Key Responsibilities:

  • Provide a great first impression and lasting impression.
  • Maintain a cooperative and positive attitude towards guests and team members.
  • Ensure desirable tables are seated at all times.
  • Anticipate guest transitions and table turns.
  • Open the front door for guests, answer the phone, and take reservations.
  • Seating guests, cleaning, and resetting tables.

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