Fulfillment Operations Manager

2 weeks ago

New York, New York, United States Consumer Goods Company Full time
Job Description

Our company is seeking a highly skilled Fulfillment Operations Manager to oversee the management of our U.S. 3PL relationships, Amazon Seller Central, fulfillment, and replenishment transportation. The ideal candidate will have a strong background in logistics and supply chain management, with experience in managing transactions across various systems, including Amazon Seller Central, G-suite, Excel, Sellercloud, Netsuite, and 3PL's WMS's.

Key Responsibilities:

  • Manage transactions across various systems, including Amazon Seller Central, G-suite, Excel, Sellercloud, Netsuite, and 3PL's WMS's.
  • Develop and execute the fulfillment and logistics transportation strategy, driving continual improvement to optimize performance, cost, and service level.
  • Manage third-party logistics (3PL) providers, including ERP systems data access and SLA measurement and reporting.
  • Develop, implement, update, track, and monitor detailed cost sheets for all logistics, transportation, and fulfillment activities.
  • Monitor and track shipments, provide daily, weekly, and monthly updates and reports on merchandise status.
  • Troubleshoot potential issues, implement preventive/corrective actions, and identify opportunities for process enhancement.
  • Manage international trade compliance, including research, development, documentation, implementation, audit, and continual improvement.
  • Actively manage relationships with third-party logistics providers and make decisions for the distribution network to improve service, cost, and operational excellence.
  • Partner with logistics and 3PL's to oversee related tasks and activities from order submission, 3PL fulfillment status, on-time shipping, and arrival at the destination.
  • Perform data analysis related to performance of customer orders, transportation, fulfillment, and warehousing to monitor and measure productivity, capacity, SLA adherence, schedule attainment, and costs.
  • Maintain documentation and copies in accordance with company policies, streamlining supply chain operations and reporting.
  • Foster relationships with suppliers, vendors, and logistics service providers, negotiating contracts when necessary.
  • Manage relationships with third-party logistics providers and make decisions for the distribution network to improve service, cost, and operational excellence.
  • Review and approve/reject and code invoices from 3PL's and logistics partners to ensure accuracy and completeness.
  • Comply with all legal and policy requirements related to employment practices, support, and execute the global legal and intellectual property compliance policy and process to ensure the protection and growth of the company's assets.
  • Develop and implement economical and efficient distribution and transportation services to reduce cost while improving customer service.
  • Identify opportunities to reduce transportation and warehousing costs, working together with 3PL and logistics partners to implement best practices across our network.
  • In partnership with the inventory manager, monitor inventory levels and stock management, ensuring timely deliveries to customers and optimized space utilization at 3PL's.
  • Provide monthly and quarterly forecasts to 3PLs regarding incoming volumes, storage volume, and outbound projections.

Requirements:

  • Minimum of 5 years of experience in warehouse management operations.
  • Experience in e-commerce space fulfillment, specifically in Amazon Seller Central.
  • Advanced Excel skills and solid understanding and experience of various different ERP systems & WMS systems.
  • Ability to execute, influence, and drive decisions with 3rd parties.
  • Thrives in fast-paced, non-structured, and scattered data environments.
  • Hungry to learn and love seeking out new problems to analyze methodically.
  • Demonstrated excellent business writing and communication skills.
  • Self-directed and focused on finding resourceful ways to deliver on projects and tasks consistently.
  • Passion for excellence – Exceptionally poised under pressure.

What We Offer:

  • Competitive Salary
  • Benefits package
  • PTO / Paid Vacation
  • Opportunities for growth

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