Instructional Design and Coordination Manager

3 days ago

Raleigh, North Carolina, United States Victra - Verizon Authorized Retailer Full time
Unlock Your Potential as a Manager of Instructional Design & Coordination

Victra, Verizon's trusted business partner and largest premium retailer in the United States, is seeking a talented Manager of Instructional Design & Coordination to join our team. As a key member of our organization, you will play a vital role in creating innovative, engaging, and interactive content that drives employee engagement and motivation.

Your Focus

As a Manager of Instructional Design & Coordination, you will be responsible for:

  • Developing a training philosophy, policies, and processes that align with our company's values and goals
  • Working closely with internal and external teams to apply learning strategies within a high-volume retail environment
  • Serving as a project lead on all new training course developments, ensuring deadlines are communicated, prioritized, and met
  • Developing and executing a training curriculum strategy to prepare employees and stakeholders with the necessary skills and knowledge to successfully execute their job responsibilities
  • Overseeing the design and standardization of training content and course objectives for various instructional formats, including e-learning, compliance, and ILT-field training
  • Assessing and advising management on the effectiveness of trainings
  • Working cross-functionally with other departments on training-related opportunities
  • Developing and adapting training content to the target of training initiatives that may range from a single store training to larger formats such as summits, conferences, management training, etc.
  • Actively participating in ongoing feedback loops and innovating/implementing changes as needed
  • Overseeing and supporting all training coordination processes, including class communications and logistics, reporting, LMS oversight, offshore training support, etc.
  • Contributing to new training program design and existing program enhancements
Your Background

We are looking for a Manager of Instructional Design & Coordination with strong knowledge of how to create world-class, tier-one content. You should bring instructional design expertise in the areas of needs assessment, content design and development, and evaluation. Additionally, you should have:

  • Bachelor's degree in education, human resources, or relevant field. Master's degree is desirable. Equivalent industry experience will also be considered
  • 3-4 years of work experience as a trainer and facilitator, retail/hospitality background highly desirable
  • LMS Management experience required
  • Strong writing and record-keeping ability for reports and training manuals
  • Knowledge of best-practice development and authoring tools, up-to-date understanding of learning management system and web-delivery tools
  • Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job, or in-classroom training, e-learning, workshops, simulations, etc.)
  • Thorough understanding of adult learning principles, training standards, methodology, and tools
  • Excellent presentation and public speaking skills
What We Offer

Victra is proud to be an equal opportunity employer and celebrates our employees' differences. We offer a fun and supportive atmosphere that supports creativity and growth. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

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