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Senior Employee Benefits Account Executive
2 months ago
World Insurance Associates, LLC. is seeking a highly skilled Senior Employee Benefits Account Executive to join our team. As a key member of our organization, you will play a crucial role in managing and growing our large market clients.
Key Responsibilities- Client Management: Manage and support large market clients, ensuring quality service delivery within established scope of work, workflow, standard operating procedures, and professional excellence standards.
- Technical Expertise: Provide strong Employee Benefits technical expertise to clients and service team members through advanced knowledge of plan design alternatives, underwriting and funding concepts.
- Agency Management: Drive utilization and ensure accuracy of all agency management system information for marketing, benchmarking, policy, premium and commission detail, ensuring system is updated with ongoing client activities.
- New Business Presentations: Participate in new business presentations for large market clients promoting our value proposition, scope of services and product offerings to prospective clients/new client contacts.
- Client Relationships: Participate in building strong client relationships for strong client retention and satisfaction from both a strategic and tactical client management perspective.
- Project Management: Project manage the client service plan, collaborating with internal team members and external carrier partners to execute on scope of services, key initiatives, and project timelines; coordinate a smooth transition process for onboarding new clients.
- Client Service: Deliver proactive day-to-day client service and consulting, collaborating with the team to resolve issues (eligibility, carrier coverage and claims issues, compliance; health care reform, HIPAA).
- Enrollment and Renewal: Lead the delivery of enrollment, benchmarking, financial and utilization data based on financial review standards and make recommendations as appropriate.
- Renewal Process: Lead and oversee the renewal process, including marketing efforts, acting as an advisor to teams in carrier selection, handling negotiations on behalf of client, underwriting and renewal development, planning and providing program recommendations.
- Regulatory Compliance: Educate clients on the regulatory and compliance environment within employee benefits.
- Business Partnerships: Maintain relationships with internal and external business partners and carriers.
- Experience: 10+ years' Employee Benefits Brokerage Client Management experience.
- Education: Bachelor's degree in a business-related program or equivalent education and/or experience in the insurance industry.
- License: Life/Health insurance license or the ability to obtain immediately required.
- Knowledge: Advance knowledge of group benefits in multiple product lines (i.e., medical, dental, life, AD&D, disability) and innovative vendor solutions including knowledge of federal/state legislation related to the insurance industry.
- Financial Acumen: Strong financial acumen, with the ability to manipulate and interpret financial data for effective decision making and plan performance.
- Plan Design: Demonstrated knowledge in plan design, underwriting and funding concepts with experience in delivering benchmarks, plan design modeling, pricing/budget setting.
- Industry Trends: Strong knowledge of industry trends and internal and external third-party products/solutions, beyond traditional insurance products.
- Negotiation and Relationship Management: Strong negotiation and relationship management skills, with strong analytical and critical thinking skills supported by technical knowhow and high sense of urgency.
- Project Management: Strong project management skills to develop client service plans and execute on the implementation and management of multiple external and internal resources and deadlines.
- Communication: Strong verbal and written communication and presentation skills, with the ability to build rapport, present with clarity and impact and adapt communication style at various levels.
- Travel: Ability to travel to various client locations on occasion.
