Benefits Account Manager

4 weeks ago

Iselin, New Jersey, United States Acrisure LLC Full time
About the Role:

Acrisure LLC is seeking a highly skilled Benefits Account Manager to join our team. As a Benefits Account Manager, you will be responsible for establishing and maintaining professional relationships with internal staff, carriers, and clients. You will assist the Account Manager with assigned book of business, including pre-renewal marketing and analysis, renewal administration, and ongoing communication.

Key Responsibilities:
  • Establish and maintain professional relationships with internal staff, carriers, and clients.
  • Assist Account Manager with assigned book of business, including pre-renewal marketing and analysis, renewal administration, and ongoing communication.
  • Respond to client questions and issues while maintaining accurate client files.
  • Manage enrollment and educational materials under the direction of the Account Manager.
  • Manage Retiree medical and COBRA notifications when assigned.
  • Investigate and resolve eligibility file issues, research and resolve file discrepancies reported by carriers.
  • Provide timely updates to client and carrier requests.
  • Provide policy interpretation and clarify procedures to HR and Department management per the contracts issued by the carriers.
  • Assist in annual benefits open enrollment, including plan design changes and testing; conduct open enrollment presentations when needed.
  • Assist in identifying inefficiencies and areas in need of improvement.
  • Ensure all post-renewal activities are completed timely (Cobra, SBC's, Epic, review of first renewal billing and census).
  • Oversee preparation, development, and release of assigned account RFP's.
  • Release all renewal marketing timely to respective Carrier's/TPA's.
  • Track marketing responses and follow up based on delivery date.
  • Review all proposals confirming responses match the requested products requested.
  • Spreadsheet client financials for review with the Account Manager.
  • Perform other duties as necessary to support assigned Account Manager.
  • Comply with government and state regulations and plan provisions to ensure compliance with annual notices and plan provisions are communicated accurately.
  • Support the call center Customer Service Rep, provide guidance when needed, monitoring calls, benefits inbox, resolving eligibility or claims issues, to ensure reasonable timeframes are met and issue has a positive resolution. Involve Account Manager when necessary or additional guidance is needed.

Requirements:
  • 2-5 years of experience working in employee health benefits or insurance benefit information.
  • Work effectively and efficiently within strict deadlines as part of a team.
  • Strong organization and time management skills.
  • Ability to self-manage in a fast-paced environment and to troubleshoot issues as they arise.
  • Strong knowledge of Excel and experience navigating online systems.
  • Excellent interpersonal, analytical, and written communication skills.
  • Experience working in a strong customer-service-focused environment within human resources, personnel benefit staff.
  • Knowledge in Medical, Pharmacy, Dental, and Vision benefits is strongly preferred.
  • Experience in developing educational and training materials for open enrollment meetings.

Education/Experience:
  • College degree or 3-5 years equivalent professional experience in group insurance.
  • Life and Health License required.

Benefits & Perks:
  • Competitive Compensation.
  • Industry Leading Healthcare.
  • Savings and Investments.
  • Charitable Giving Programs.
  • Offering hybrid work option.
  • Opportunities for Growth.
  • Parental Leave.
  • Generous time away.

Acrisure LLC is committed to making an impact in our communities by giving back, with millions committed to children's health with Helen Devos Children's Hospital and UPMC Children's Hospital of Pittsburgh. For more, visit or learn more here. Acrisure LLC is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at To Executive Search Firms & Staffing Agencies: Acrisure LLC does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure LLC's property, and Acrisure LLC will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure LLC's Human Resources Talent Department.

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