Club Floor Manager

1 day ago


West Sacramento, California, United States Legends Full time

Job Description


The Club Floor Manager is responsible for overseeing the smooth operations of the club's floor area. This includes ensuring exceptional service delivery, member satisfaction, and adherence to club policies and standards.

Responsibilities

  • Lead a team of floor staff, including servers, bartenders, back servers, reception, and runners.
  • Set clear performance expectations and provide ongoing feedback to ensure high-quality service delivery.
  • Foster a positive and cohesive team environment through effective communication and conflict resolution.
  • Evaluate and address member concerns and feedback promptly and professionally.
  • Anticipate member needs and proactively resolve any issues to enhance their experience.
  • Implement and enforce club policies and procedures consistently.
  • Coordinate with vendors, entertainment, and other external partners as necessary.


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