Club Operations Manager

23 hours ago


West Sacramento, California, United States AEG Full time

About the Role

The Club Supervisor is responsible for overseeing the smooth operations of the club's floor area, ensuring exceptional service delivery and member satisfaction. This involves leading a team of floor staff, coordinating events with the member service team, and maintaining a welcoming environment for esteemed members and their guests.

Key Responsibilities

  • Oversee daily operations of the club's floor area, including opening and closing procedures.
  • Lead, train, and supervise floor staff, including servers, bartenders, back servers, reception, and runners.
  • Set clear performance expectations and provide ongoing feedback to ensure high-quality service delivery.
  • Foster a positive and cohesive team environment through effective communication and conflict resolution.

Requirements

  • Proven experience in a supervisory role within the hospitality industry, preferably in a private club or upscale restaurant environment.
  • Two years' experience in fine dining or club environment.
  • Familiarity with POS systems and basic financial management principles.


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