Floor Service Director

2 weeks ago


West Sacramento, California, United States AEG Full time

The ideal candidate for the Club Supervisor Role at AEG will have a proven track record of success in a supervisory role within the hospitality industry, preferably in a private club or upscale restaurant environment. They will be responsible for ensuring exceptional service delivery, member satisfaction, and adherence to club policies and standards.

Key Responsibilities:

  • Daily operations oversight, including opening and closing procedures
  • Leading, training, and supervising floor staff, including servers, bartenders, back servers, reception, and runners
  • Setting clear performance expectations and providing ongoing feedback to ensure high-quality service delivery
  • Fostering a positive and cohesive team environment through effective communication and conflict resolution
  • Ensuring that all members and guests receive exceptional service
  • Addressing member concerns and feedback promptly and professionally
  • Anticipating member needs and proactively resolving any issues to enhance their experience
  • Implementing and enforcing club policies and procedures consistently
  • Coordinating with vendors, entertainment, and other external partners as necessary
  • Seamless execution of events while maintaining high standards of service

Requirements:

  • Proven experience in a supervisory role within the hospitality industry, preferably in a private club or upscale restaurant environment
  • Two years' experience in fine dining or club environment
  • Familiarity with POS systems and basic financial management principles
  • Strong leadership and communication skills with the ability to motivate and manage a diverse team
  • Exceptional customer service skills with a focus on exceeding member expectations
  • Detail-oriented with excellent organizational and multi-tasking abilities
  • Knowledge of food and beverage operations, including bar service and event coordination
  • Availability to work evenings, weekends, and holidays as required

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