Evening Call Center Specialist

3 days ago


Schaumburg, Illinois, United States The LaSalle Group Full time
Job Description:

The Evening Call Center Specialist will provide exceptional customer service and support during the evening shift. This includes answering inbound customer calls, resolving customer issues, and documenting customer interactions. The ideal candidate will have excellent communication skills, be able to handle high-volume calls, and multitask with ease.

The salary for this position is estimated to be around $50,000 per year, considering the location in Schaumburg, IL, and the requirements of the job. If you are a motivated individual with a strong work ethic and excellent communication skills, we encourage you to apply for this opportunity.

Responsibilities:
  • Answer inbound customer calls in a professional and courteous manner
  • Resolve customer issues by providing accurate information and offering solutions
  • Document customer interactions in the system
  • Escalate unresolved issues to appropriate departments as needed
Requirements:
  • High School Diploma or equivalent
  • Prior customer service or call center experience preferred
  • Strong communication and active listening skills
  • Ability to handle high-volume calls and multitask


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