Coffee Specialist

2 weeks ago

Naples, Florida, United States Marriott International Inc Full time

Job Overview

POSITION SUMMARY

Welcome patrons upon entering the café, assist them in finding products, and address inquiries about offerings. Arrange products in an organized and visually appealing manner. Replenish stock as needed, monitor expiration dates, and remove outdated items. Maintain cleanliness and order in the storage area. Process customer transactions, handle various payment methods, and manage returns, refunds, and exchanges. Verify customer identification when necessary.

Ensure appropriate cash levels in the cash register, submit all monetary transactions and receipts, and confirm that deposits and cash drops are accurate.

Adhere to the checklist for opening and closing procedures. Safeguard the establishment and observe customer behavior to deter theft and damage.

Report any incidents, injuries, and unsafe conditions to management.

Comply with all organizational policies and procedures; maintain a neat and professional appearance; uphold confidentiality of sensitive information; protect company resources.

Greet and acknowledge all guests in accordance with company standards; anticipate and respond to guests' service needs; assist individuals with disabilities; express gratitude to guests sincerely.

Communicate with others using clear and professional language; answer phone calls with proper etiquette. Foster and maintain positive working relationships with colleagues. Adhere to quality assurance expectations and standards.

Perform physical tasks such as reaching, bending, twisting, pulling, and stooping; lift or carry items weighing up to 10 pounds; stand, sit, or walk for extended periods.

Carry out other reasonable job responsibilities as assigned by Supervisors.

PREFERRED QUALIFICATIONS

Education:
High school diploma or G.E.D. equivalent.

Related Work Experience:
No prior work experience required.

Supervisory Experience:
No supervisory experience required.

License or Certification:
None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.


About the Team


At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them.

Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.


Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day.

The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next.

It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality.

As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values.

And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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