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Senior Coffee Specialist

2 months ago

Naples, Florida, United States Barnes & Noble Full time

Position Overview


As a Senior Coffee Specialist, you play a crucial role in enhancing the customer experience by sharing your enthusiasm and knowledge about our café offerings during every interaction.

In your capacity as a key support to the café manager, you will mentor, motivate, and cultivate an environment where baristas can thrive and develop their skills.

Your leadership and coaching abilities will be instrumental in helping the team meet service standards while achieving sales targets and operational efficiencies.

Collaborating closely with the café manager, you will strategize and evaluate the team's performance to ensure the delivery of high-quality beverages and food items that create memorable experiences for our customers.

In this role, you will emphasize the importance of prioritizing customer satisfaction above all else.


Key Responsibilities

  • Exemplify the café customer experience by providing consistent, friendly, and personalized service, setting a standard through your actions and the training you offer to fellow baristas.
  • Maintain a vibrant café atmosphere that welcomes all patrons, ensuring a well-stocked display of baked goods and merchandise, complemented by a team that greets customers with warmth.
  • Engage with customers to understand their preferences and offer insightful recommendations to enhance their experience.
  • Drive positive sales outcomes through efficient inventory management and a solid understanding of operational connections to financial performance.
  • Provide constructive feedback and coaching to fellow baristas, in collaboration with the café manager, to identify growth opportunities and reinforce the link between service quality and results.
  • Address challenges effectively while supporting team members by eliminating obstacles to success.
  • Encourage customer engagement through various sales initiatives, including sampling and promotions.
  • Assist in upholding visual merchandising standards in partnership with the café manager.
  • Ensure compliance with all operational standards, adhering to safety and health regulations.
  • Safeguard company assets by executing loss prevention procedures accurately.
  • Foster open communication within the team, embodying the company's values through fair feedback and accountability.
  • Participate actively in café operations, which may involve physical tasks such as standing for extended periods, bending, lifting, and operating equipment.

Qualifications & Skills

  • Strong understanding of café operations and profitability.
  • Demonstrated knowledge of service excellence and operational standards.
  • Proven decision-making abilities.
  • Ability to adapt quickly, prioritize tasks, and manage multiple responsibilities.
  • Confidence in leading and directing team efforts.
  • Experience in training and developing staff.
  • Strong organizational and planning skills.
  • Effective communication and collaboration skills.
  • Ability to provide honest and respectful feedback.
  • Prior experience in a senior barista or similar role.

Expected Attributes

  • Commitment to exceptional customer service.
  • Curiosity and a desire to deepen knowledge of the café industry.
  • Understanding of financial performance and its impact on results.
  • Enjoyment of teamwork and valuing colleagues.
  • Strong time management skills.
  • Ability to thrive in a dynamic work environment.
  • Resilience and confidence in overcoming challenges.
  • Sound judgment and decision-making capabilities.
  • Focus and thoughtfulness in all actions.
  • Ability to remain composed during high-pressure situations, setting a positive example for the team.
  • Motivation and recognition of team members' contributions.
  • Accountability for personal actions.
  • Patience and active listening skills to ensure team members feel valued.
  • Ability to set and achieve goals while inspiring the team.
  • Positive attitude and a passion for leadership.
  • Openness to feedback and a commitment to personal growth.

Diversity Commitment


As an Affirmative Action Employer, Barnes & Noble is dedicated to hiring qualified individuals for various roles essential to our success and is committed to fostering diversity in the workplace.

We ensure equal employment opportunities for all individuals, regardless of any characteristic protected by applicable laws.

If you require reasonable accommodations to apply for a position or perform your job, please inform us.