Customer Service Representative

3 days ago

Fountain Valley, California, United States Resource Label Group LLC Full time
Job Title: Customer Service Representative

Resource Label Group LLC is a leading provider of label and packaging solutions. We are seeking a highly skilled Customer Service Representative to join our team in Fountain Valley, California.

Job Summary:

The Customer Service Representative will play a crucial role in supporting the sales cycle by facilitating customer orders and serving as a liaison between customers, sales, and production. The ideal candidate will have excellent communication skills and a passion for customer service.

Responsibilities:
  • Maintain relationships with customers via telephone and email, receiving all art, orders, and requests for pricing and advising customers regarding the status of their orders in process.
  • Speak directly with prospective customers, collecting customer information and product specifications.
  • Receive purchase orders from customers via email, fax, or telephone, reviewing all aspects of the order before accepting the order and confirming.
  • Coordinate artwork to determine availability of cutting die and cylinders.
  • Monitor the proof through the entire life cycle of the process to ensure it moves seamlessly through all departments to final production.
  • Hold all new production orders to the highest standard and await until customer approves proofs, product design, and other specifications.
  • Process new purchase orders into the system specific to individual job and customer, including any particular delivery or shipping requirements.
  • Notify all pertinent plant personnel of any special orders around purchasing, production, or rush orders, maintaining clear and fluid communication at all times.
  • Route supplies, job jacket, and materials such as paste-ups, artwork, copy, film, or prints to work areas to put job order into production.
  • Resolve inquiries and investigate complaints in a timely manner, exhibiting excellent service and follow-through.
  • Alert team members to the existence of, and seek resolution to production issues that may delay the shipment of an order.
  • Prioritize orders as necessary, which may require selecting from several alternatives to best service the customer's needs.
  • Receive tickets for shipped or delivered product and begin billing process, verifying shipping report against packing lists and reviewing Customer Transaction Report.
Requirements:
  • Two to three years related experience and/or training, or equivalent combination of education and experience.
  • Previous experience in a manufacturing or similar environment is preferred, printing or packaging industry experience is a huge plus.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Ability to write reports and business correspondence.
  • Ability to effectively present information and respond to questions from groups of managers, vendors, and customers.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
  • Ability to read and interpret ruler, scales, and other measurement devices.
Why Work with Us?
  • Paid Time Off and Paid Holidays.
  • Comprehensive and Competitive Medical, Dental, and Vision coverage.
  • Company Paid Short-Term Disability Insurance and Life Insurance.
  • Additional Benefits Long-Term Disability, Supplemental Life, Accident, and Critical Illness Coverage Plans.
  • Excellent 401(k) retirement plan with generous company contribution.
  • We pride ourselves in investing in our employees by offering onsite training and the ability to have unlimited growth potential within our organization.
  • We believe in rewarding our employees with performance-based salary increases.

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