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Customer Service Representative

2 months ago

McClellan Park, United States HYDRA Full time
Job Summary

HYDRA is seeking a highly skilled Customer Service Representative to join our team. As a key member of our logistics team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Customer Service: Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Order Processing: Process customer orders accurately and efficiently, ensuring timely delivery and communication.
  • Inventory Management: Manage customer inventory levels, including receiving and shipping goods, and resolving any discrepancies.
  • Problem-Solving: Anticipate and resolve customer problems, including delays and missing shipments.
  • Communication: Maintain open and effective communication with customers, internal teams, and external partners.
  • Documentation: Prepare and maintain accurate records and documentation, including customer correspondence and order history.
  • Team Support: Provide backup support to other customer service representatives as needed.
Requirements
  • Education: High School Diploma or equivalent required; 2-4 year college degree or certification preferred.
  • Experience: 3+ years of experience in customer service or a related field; or equivalent combination of education and experience.
  • Skills: Excellent communication and problem-solving skills; proficiency in MS Office, specifically Excel, Word, and Outlook; ability to work in a fast-paced environment and meet deadlines.
  • Physical Demands: Ability to lift up to 50 pounds; frequent standing, walking, and sitting; occasional climbing, balancing, and stooping.
About HYDRA

HYDRA is a unique all-in-one logistics company with 35+ years of experience and expertise. We utilize the efficiency of rail service, combined with innovative warehouse and transloading solutions, to connect and distribute our customers' products. Our mission is to create customized, all-in-one logistics solutions that meet the needs of our customers.