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Sales Coordinator

1 month ago

Bonita Springs, Florida, United States Aimbridge Hospitality Full time
Job Summary

As a Sales Coordinator, you will play a key role in assisting the Director of Sales and Sales Managers in achieving customer satisfaction by performing clerical and administrative duties related to guest and hotel communications. You will also be responsible for light selling duties to small groups and functions for multiple hotels.

The ideal candidate will have a high school diploma or equivalent, with a preference for college coursework in a related field. Experience in a hotel or related field is also preferred. You will be proficient in Microsoft operating systems, OnQ, and Sales Pro Enterprise, and possess excellent communication and problem-solving skills.

Responsibilities
  • Assist in maintaining regular attendance and complying with Aimbridge Hospitality standards.
  • Maintain high standards of personal appearance and grooming, adhering to the Aimbridge Hospitality dress code.
  • Comply with Aimbridge Hospitality standards and regulations to ensure safe and efficient hotel operations.
  • Maintain sales files in an organized fashion and as per specified standards.
  • Maintain accounts coverage program as applicable.
  • Answer phones, qualify incoming inquiry calls, and ensure all inquiries are dealt with accurately, timely, and in a professional manner.
  • Perform light selling duties to small groups and functions as directed by the Director of Sales.
  • Assist managers on creative projects, including proposals, direct mail pieces, invitations, and special events.
  • Maintain timely and effective paper flow and communication within the department and to other departments.
  • Quote prices for meeting inquiries and work with Sales leadership to handle small groups of less than 10 rooms and small meetings of less than 10 people.
  • Work with Sales leadership to detail upcoming functions, obtain guarantees, confirm arrangements, and distribute BEOs, changes, rooming lists, signed contracts, revisions, and other necessary documents.
  • Assist guests and clients with small changes requests and complete necessary paperwork for the Manager.
  • Conduct site inspections for the department as needed.
  • Enter group pickup in sales pro daily and enter preferred production in sales pro monthly.
  • Maintain constant paper flow of thank you letters for groups/functions and distribute accordingly to departments and maintain in files.
  • Monitor and order office supplies and sales collateral to ensure proper stocking.
  • Call clients for guarantee numbers for functions 72 hours prior, create/close house accounts, and complete AV orders.
  • Organize in-house deliveries, amenities, welcome letters, transportation schedules, and other necessary documents as needed.
  • Attend Sales Meetings and take minutes, type, and distribute accordingly.
Requirements
  • Familiarity with Aimbridge Hospitality sales policies and house rules.
  • Ability to work effectively in a team environment and maintain a positive attitude.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Proficiency in Microsoft operating systems, OnQ, and Sales Pro Enterprise.