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Residential Sales Specialist

2 months ago

San Antonio, Texas, United States Starlight Homes Full time
Job Overview

Company Insight:

Founded in 2017, Starlight Homes is dedicated to constructing residences tailored for first-time buyers. Our mission is to transform the aspiration of homeownership into a reality for all, providing expertly designed homes at competitive prices while ensuring that our clients' initial experiences in home buying are straightforward, seamless, and reassuring. Our New Home Sales Representatives support our clients through every phase of the journey, regardless of their circumstances, as we are committed to assisting them. In collaboration with our parent organization, the 2023 Builder of the Year, Ashton Woods, we have successfully welcomed over 60,000 individuals into their new homes. Our dedication to innovation and our ability to adapt to market demands are key factors in our ongoing success.

Position Summary:

  • Master and implement the Starlight Sales process while showcasing exceptional customer service.
  • Possess a comprehensive understanding of the home construction process and product offerings to effectively convey information to potential clients.
  • Exhibit enthusiasm and insight regarding Starlight Homes' vision, contributing to a team that is establishing a robust foundation of values and culture, with aspirations for growth.

Key Responsibilities:

  • Provide exemplary customer service through incoming calls, in line with Starlight Homes training. This includes educating interested individuals about our offerings, scheduling appointments, and addressing inquiries professionally.
  • Develop, rehearse, and deliver a compelling sales presentation in accordance with company training.
  • Maintain a high level of activity, including engaging with new prospects, following up with interested individuals, and scheduling appointments to finalize sales.
  • Respond promptly and efficiently to customer inquiries.
  • Foster effective communication with Starlight Homes team members.
  • Participate actively in scheduled weekly meetings, providing updates as necessary.
  • Communicate with the Sales Manager, presenting organized information regarding both passive and engaged prospects.
  • Utilize all available resources to convert leads into prospective clients and consistently follow up with customers who are under contract.
  • Generate referrals by upholding a high standard of customer service and satisfaction.
  • Log leads, appointments, and all communications into Salesforce on a daily basis.
  • Build and maintain relationships with real estate agents through networking and visits to real estate offices.

Additional Responsibilities:

  • Represent Starlight Homes in a knowledgeable and professional manner.
  • Become a subject matter expert on the homebuilding process, educating all prospects on what to expect throughout.
  • Engage with community information and trends, including schools, utilities, tax details, recreational areas, shopping venues, and any other information requested by clients.
  • Collaborate with clients to understand and identify their vision, aligning the ideal home to meet their needs.
  • Utilize training modules to maintain consistency with Starlight's processes and continuously seek to enhance sales delivery.
  • Contact all customers the night before their loan application to ensure they are prepared with necessary documents.
  • Reach out to customers on the night of sale to congratulate them on their new home and express gratitude for choosing Starlight Homes.
  • Maintain weekly communication with customers under contract to nurture rapport.
  • Respond to internal communications within 24 hours.

Qualifications:

  • 3-5+ years of demonstrated success in a direct sales role.
  • Valid Driver's License required.
  • Availability to work evenings and weekends.
  • Strong verbal and written communication skills.
  • Exemplify professionalism in appearance and daily interactions with team members, management, and clients.
  • Support all team members, fostering a collaborative environment to ensure collective success.
  • Maintain a flexible and adaptable attitude.
  • Ability to manage high-volume situations effectively.
  • Strong work ethic, positive attitude, and decision-making capabilities.
  • Proficient in computer skills, including sales software and Microsoft Office.
  • Keep an organized workspace and contribute to maintaining an orderly office environment.