Commercial Banking Service Expert

4 days ago


Creve Coeur, Missouri, United States BankTalent HQ Full time
Treasury Management Support Specialist II Role:

This crucial position plays a vital role in delivering Treasury Management services to our customers at BankTalent HQ. The ideal candidate will possess excellent communication skills, a strong understanding of financial services, and the ability to work independently in a fast-paced environment.

Responsibilities:
• Provide critical support to customers and internal stakeholders through phone and email communication, addressing their questions and concerns regarding Treasury Management services and commercial deposit accounts.
• Conduct training sessions to educate customers on the full spectrum of Treasury Management services, including but not limited to ACH processing, online wire transfers, commercial online banking, and more.
• Perform routine tasks such as system setup and maintenance for both new and existing Treasury Management products and services.
• Prepare essential documentation for customers to ensure their services and accounts remain current and active.
• Offer assistance to clients who have fallen victim to account-related fraud.
• Serve as a valuable resource for specific lines of business, staying informed about relevant regulations and industry developments.
• Elevate pressing matters to management and contribute to various special projects as needed.

Necessary Skills:
• In-depth knowledge of financial services operations, workflows, and secure data transfer methods.
• Proven analytical and problem-solving abilities, along with a talent for effective communication and teamwork.
• Minimum education level: high school diploma or equivalent; preferred qualifications include an Associate's or Bachelor's degree and extensive experience in customer-facing roles or similar fields.
• Estimated Salary Range: $75,000 - $95,000 annually, commensurate with background and geographic location.

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