Customer Service Excellence Team Lead

6 days ago


Matthews, Missouri, United States Zips Car Wash Full time
Site Manager Role

We are seeking a talented Site Manager to lead our car wash team at Zips Car Wash in Matthews, NC. As a Site Manager, you will be responsible for overseeing the day-to-day operations of the car wash, maintaining cleanliness and functionality of the property, and offering assistance throughout the entire car wash process.

Salary and Perks

The estimated annual salary for this position is $44,000 + bonus and commission pay.*Pay may vary based on experience.

You will also enjoy a range of perks, including Competitive Pay, Incentive/Commission Pay, DailyPay, Tuition Reimbursement, Free Car Washes, 401K Match, Health, Dental, and Vision insurance, and Paid Time Off.

Responsibilities
  • Maintain all aspects of the site to ensure high-quality service.
  • Recruit, interview, hire, and manage site-level team members.
  • Train Customer Service Associates, Leads, and Assistant Managers, and provide ongoing education.
  • Create and assign schedules and responsibilities to team members.
  • Set financial goals and sales targets for team members.
  • Open and close the site, facilitating daily operations.
  • Perform minor equipment repairs.
  • Engage customers while selling and promoting the Unlimited Wash Club.
  • Monitor and control labor percentages and preventative wash maintenance.
  • Ensure timely completion of reporting requirements.
  • Uphold and enforce company policies.
Qualifications
  • 2 years of experience in a management role.
  • 3 years of sales or customer service experience.
  • Ability to work retail hours, including days, nights, weekends, and special events.
  • High School Diploma or Equivalent.
  • Prior supervisory experience and coaching/mentoring others to achieve sales and customer service targets is desirable.


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