Customer Service Ambassador

18 hours ago


Fort Myers, Florida, United States OCI Hospitality Full time
About Us

OCI Hospitality is a hospitality company that operates hotels with a focus on enriching the lives of others through hospitality. Our team members are friendly, flexible, hardworking, and helpful, and we believe that every position plays a crucial role in enriching the lives of our team members, guests, owners, and investors, as well as the communities we serve.

About the Role

The Guest Service Representative is the Director of First Impressions, setting the tone for the guest's stay from the initial phone call to the final departure. This role requires a positive disposition, excellent communication skills, and the ability to multitask while maintaining a composed and approachable demeanor. Guest Service Representatives are responsible for checking guests in and out, answering phones, fulfilling guest requests, and ensuring that billing and payments are accurate. They must also be able to respond to guest service issues confidently and compassionately, taking ownership of the situation and ensuring that guests are taken care of.

About You

We are looking for a team player who is adaptable, flexible, and able to work well under pressure. A valid driver's license and evidence of insurability are required. The ideal candidate will have a genuine interest in improving the overall experience for team members and guests, and will be proactive in communicating and collaborating with the team. We offer a rewarding, fun, and flexible work environment, exciting perks, and opportunities for career growth within the company.

What You Gain

As a Guest Service Representative, you will be part of a team that is committed to an inclusive, employee-focused workplace. We want you to feel engaged, empowered, and excited to grow with us. We believe that our people are our greatest asset, and we provide a supportive and collaborative environment that encourages career growth and development. If offered a position, the candidate must complete a criminal background check, and all employment offers are contingent on the results of this check.



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