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Lead Patient Services Coordinator
2 months ago
Senior Patient Services Representative - Orthopedics
At Houston Methodist, the Senior Patient Services Representative plays a crucial role in enhancing the patient experience by managing check-in and check-out processes, as well as scheduling appointments efficiently. This position is pivotal in executing more intricate scheduling tasks and adhering to departmental protocols, while also serving as a mentor to junior staff members. The role ensures the timely and accurate submission of claims and may involve registration and other revenue cycle activities.
Key Responsibilities:
PEOPLE ESSENTIAL FUNCTIONSFosters a collaborative and positive work environment, actively supporting team members to achieve departmental goals. Executes patient check-in and check-out procedures, ensuring accurate data entry for scheduling and registration to facilitate financial clearance. Manages patient flow effectively, maintaining consistency and timeliness while prioritizing tasks appropriately. Acts as a mentor and resource for less experienced staff, providing guidance and problem resolution. SERVICE ESSENTIAL FUNCTIONS
Utilizes exceptional communication skills to deliver high-quality service during all interactions with patients, physicians, and team members. Enhances patient, employee, and physician satisfaction while supporting efficient revenue cycle processes. Assists with departmental reports and correspondence, providing administrative support as needed. QUALITY/SAFETY ESSENTIAL FUNCTIONS
Serves as a communication link between patients, medical staff, and external parties to resolve access and service quality issues. Inputs patient and operational data into various systems with accuracy and thoroughness. Ensures compliance with patient confidentiality and HIPAA regulations while conveying necessary information. FINANCE ESSENTIAL FUNCTIONS
Accurately records information related to charge entry, registration, scheduling, and insurance verification to meet financial objectives. Manages time effectively to minimize overtime and assists team members during peak workloads. Utilizes departmental resources efficiently and participates in inventory management to maintain adequate supply levels. GROWTH/INNOVATION ESSENTIAL FUNCTIONS Demonstrates initiative in improving job functions and streamlining processes for enhanced patient flow. Pursues opportunities for continuous learning and professional development. This job description is not exhaustive; additional responsibilities may be assigned as necessary. Houston Methodist reserves the right to modify job duties as needed.
Qualifications:
EDUCATIONHigh School diploma or equivalent. WORK EXPERIENCE
Minimum of five years of experience, including three years in a related healthcare role. LICENSES AND CERTIFICATIONS - REQUIRED
N/A
KNOWLEDGE, SKILLS, AND ABILITIES
