Account Support Specialist

3 weeks ago


Metairie, Louisiana, United States Oracle Lighting Full time

Overview

We are a leading manufacturer of high-performance lighting products, and we're seeking an exceptional Account Success Coordinator to join our team. As a key member of our administrative support staff, you will play a crucial role in ensuring the satisfaction of our current clients by providing top-notch service and support.

Estimated Salary: $65,000 - $85,000 per year

Job Description:

About the Role:

  • As a detail-oriented professional, you will be responsible for maintaining strong relationships with existing accounts by ensuring their needs are met, responding to inquiries, and managing day-to-day account administration.
  • You will serve as the main point of contact for assigned accounts, building and nurturing relationships through consistent communication and dedicated support.

Key Responsibilities:

  • Client Relationship Support: Conduct regular account check-ins, ensuring client information is up-to-date, and address any service or administrative needs efficiently.
  • Issue Resolution: Work proactively with internal teams to identify and resolve client issues, ensuring a seamless experience.
  • Service Utilization Guidance: Help clients make the most of our products and services by providing guidance, best practices, and support resources.
  • Account Documentation: Maintain accurate records of client interactions, service usage, and status updates within our CRM system, generating reports to track engagement and satisfaction.
  • Client Support & Training: Provide training and support to help clients utilize our offerings effectively, ensuring they have the resources they need for success.

Qualifications:

  • Prior experience in account management, administrative support, or customer success.
  • Excellent interpersonal and written communication skills.
  • Strong attention to detail and problem-solving abilities.
  • Ability to manage multiple tasks and accounts simultaneously with strong organizational skills.
  • Proficiency in CRM software and Microsoft Office Suite.
  • A customer-focused approach with a passion for ensuring excellent client service.

Why Choose Us?

  • Competitive salary and benefits package.
  • Opportunities for professional development and career growth.
  • A supportive and collaborative work environment.


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