Barista
1 month ago
Overview:
The Post Oak Hotel is seeking a skilled Barista to deliver exceptional guest experiences through expertly crafted coffee drinks and beverages. As a Barista, you will be responsible for creating a warm and welcoming atmosphere, ensuring prompt and efficient service, and exceeding guest expectations.
Responsibilities:
- Guest Interaction: Greet guests with a friendly smile, take drink orders, and follow service policies regarding alcohol.
- Menu Knowledge: Familiarize yourself with the menu, ingredients, and preparation methods to effectively communicate with guests.
- Team Collaboration: Work closely with kitchen staff to ensure timely order preparation and delivery.
- Service Excellence: Serve food and beverages promptly, efficiently, and with attention to presentation.
- Guest Satisfaction: Check on guests during their stay, address concerns, and ensure satisfaction.
- Conflict Resolution: Handle guest complaints professionally and escalate issues to management as needed.
- Teamwork: Collaborate with fellow Baristas to maintain smooth service.
Qualifications:
- Values Alignment: Embody the hotel's values of passion, excellence, relevance, collaboration, and integrity.
- Education: High School diploma or equivalent.
- Experience: 1-3 years of restaurant experience.
- Physical Demands: Ability to lift 50 pounds regularly and stand for extended periods.
What We Offer:
- Benefits: Multiple benefit plans, paid time off, 401K, and opportunities for advancement.
- Work Environment: Positive and respectful work environment that values diversity.
- Perks: Generous employee discounts, complimentary parking, and colleague meal.
- Community Involvement: Opportunities for community volunteer work.
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