Ocean View Reservation Agent

2 days ago


Fort Lauderdale, Florida, United States The Westin Beach Ft Lauderdale Full time
Join Our Team

We are seeking a highly motivated and detail-oriented individual to join our reservations team as a Group Reservations Coordinator. As a Group Reservations Coordinator, you will be responsible for assisting guests during the reservation process, answering phone calls, and providing accurate information regarding availability, accommodation types, transportation, and rates.

Responsibilities
  • Answer phone calls and greet prospective guests in a friendly manner using clear, verbal communication.
  • Listen to callers to understand inquiries and requests, and promptly provide accurate information regarding availability, accommodation types, transportation, and rates.
  • Assign reservations based on guest preferences and availability.
  • Read, retrieve, communicate, and verify information including confirmation numbers to callers.
  • Input and retrieve data using a computer reservation system and utilizing codes for efficiency.
Requirements
  • Ability to communicate well with guests.
  • Effective deal-making skills to defuse anger and collect accurate information.
  • Ability to access, read, and accurately input information using a moderately complex computer system.
  • Establish and maintain effective working relationships with associates, customers, and patrons.
Our Culture

We value diversity and inclusion in the workplace and encourage individuals from all backgrounds to apply. We offer a comprehensive benefit program that includes competitive Medical and Dental programs through Anthem Blue Cross Blue Shield, Vision insurance programs through EyeMed, Vacation, Sick, and Holiday programs, pet insurance through the ASPCA, 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs.



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