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Credit Account Specialist

2 months ago

Irving, Texas, United States MATHESON Full time
Job Summary

We are seeking a highly skilled Credit Representative to join our team at Matheson. As a Credit Representative, you will be responsible for managing credit accounts, resolving payment discrepancies, and providing exceptional customer service.

Key Responsibilities
  • Utilize judgment in scheduling collection and follow-ups on delinquent accounts.
  • Maintain detailed, neat, and accurate credit files.
  • Respond to all customer inquiries both verbal and written.
  • Investigate and resolve payment discrepancies and disputed billings.
  • Apply payments to customer accounts.
  • Review credit worthiness of existing customers and obtain credit information on new customers.
  • Recommend changes in extension or reduction of credit.
  • Heavy phone contact and correspondence with customers, sales force, and branches.
  • Plan and organize own work schedule under general supervision using company policies and procedures.
  • Accept, authorize and apply credit card payments and transactions with confidential and accurate application.
  • Responsible for obtaining payments from delinquent customers.
  • Accurately apply, making adjustments to reflect any payment discrepancy.
  • Refers only unusual problems to supervisor.
  • Prepare summarization of accounts for upper management.
  • Refers unusual problems to Supervisor and Site manager.
  • Perform other projects and duties as assigned.
Requirements
  • High School education.
  • Bookkeeping & typing minimum 50 WPM.
  • Ten key by touch.
  • Knowledge of AS400 or hot key based systems.
  • Ability to work independently and under some pressure to meet deadlines.
  • Computer/CRT experience, one/two years A/R and/or collection experience.
  • Intermediate level knowledge of Microsoft Office applications (Word, Excel, Outlook E-mail).
  • Excellent written communication skills.
  • Excellent customer service skills. Ability to establish and manage customer relationships.
  • Excellent telephone communications skills.
  • Excellent organizational skills and attention to detail.
Matheson is an Equal Opportunity Employer

We are an equal opportunity employer that complies with the laws and regulations set forth under EEOC. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. EOE AA M/F/VET/Disability