Financial Collections Specialist

5 days ago


Cottage Grove, Wisconsin, United States Summit Credit Union Full time

**Overview**

We are seeking a highly skilled Financial Collections Specialist to join our team at Summit Credit Union. As a member of our Payment Solutions department, you will play a crucial role in helping us maintain the highest level of service for our members.

About the Role

This position is responsible for performing various activities related to delinquent accounts. If you have experience in collections and a passion for helping others, we want to hear from you

The Perfect Candidate

We're looking for someone with:

  • A high school diploma or equivalent and post-secondary business-related coursework;
  • Two years of experience in a collections environment, preferably in a retail financial institution; and
  • Excellent communication and problem-solving skills.

What You'll Do

  1. Collect delinquent loans, credit card, or negative share accounts as assigned;
  2. Review accounts to determine the cause of delinquency and make arrangements with members to resolve the issue;
  3. Direct the posting of payments received to delinquent accounts;
  4. Evaluate requests for loan extensions and prepare required documentation;
  5. Maintain accurate and timely documentation on individual member accounts;
  6. Provide collection assistance to other departments as needed;
  7. Work closely with internal and branch staff to provide guidance and support;
  8. Understand and comply with all requirements of BSA, OFAC, and the USA Patriot Act/Customer Identification Act (CIP).

Benefits

We offer a competitive salary of $60,000 - $80,000 per year, depending on experience. Additional benefits include:

  • Remote capability;
  • Excellent health insurance;
  • 401(k) with match;
  • Student loan payback;
  • Paid volunteer time;
  • Onsite gym; and more.

Join Our Team

We believe that inclusion is critical to our success as a credit union. At Summit Credit Union, we value diversity and strive to create an environment where everyone feels valued and respected.



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