Senior Vice President of Business Transformation and Clinical Innovation
7 days ago
Job Summary:
The Associate VP, Business Transformation and Clinical Innovation will lead the business transformation strategy and execution plans required to deliver an enhanced portfolio of services for our Military customers, beneficiaries, and providers. This role will assess potential internal and external partnerships, working collaboratively with the Humana Military Chief Medical Officer and other Executive Committee leaders to design and lead multi-year transformations across various stakeholder systems.
Key Responsibilities:
- Lead, organize, direct, manage, and control program activities and outcomes of agile teams focused on innovative transformation programs and experiments that will deliver efficiencies and benefits to internal and external customers.
- Develop and refresh Humana Military's Convener of Care strategy for business transformation, specifically focused on customer experience and provider transformations.
- Represent the business point of view on relevant decisions related to the identification, build-out, and management of technology needed to support operational changes in line with overall transformation objectives.
- Drive the development of the implementation framework, playbook, and approach for bringing the customer experience and provider transformation construct to all partner organizations.
- Identify cross-functional complexities and resolve risks and issues.
- Assess end-to-end process performance for customer and provider journeys by collecting data from multiple sources to propose process improvement opportunities.
- Build and maintain strong internal working relationships at all levels of the organization and across the Enterprise.
- Create governance protocols to document and monitor business processes, rules, requirements, metrics, and standard operating procedures as a result of transformation initiatives.
- Facilitate and provide improvement recommendations to operating units via innovative experiments and targeted workshops.
- Process and synthesize transformation program outputs into executive-level presentations, updates, risks, mitigations, and business recommendations.
- Develop and mentor talent across the segment, build and maintain associate engagement and culture, and foster a diverse and inclusive work environment.
Requirements:
- Bachelor's degree in a related field.
- 5 years of leadership experience.
- Understanding of agile concepts and/or Senior Agile Leadership skills.
- Excellent communication skills.
- Demonstrate strategic capabilities with strengths in critical thinking and innovative problem-solving skills.
Preferred Qualifications:
- 5-7 years total experience, including 3-4 years of experience in management consulting or transformation.
- Medical health insurance industry knowledge.
- TRICARE industry knowledge.
- MBA or Master's degree.
Additional Information:
25-30% travel required. Full COVID vaccination required for this job as we are a healthcare company committed to putting health and safety first for our members, patients, associates, and the communities we serve.
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