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Senior Systems Engineer

2 months ago

Raleigh, North Carolina, United States First Citizens Bank Full time
Job Summary

We are seeking a highly skilled Senior Systems Engineer to join our team at First Citizens Bank. As a key member of our IT department, you will be responsible for planning and project management, complex problem resolution, and advanced production support for our systems infrastructure.

Key Responsibilities
  • Provide expert guidance and mentorship on system technical support, maintenance, and enhancement.
  • Lead the administration of software and hardware that supports customer sales and service applications.
  • Install, automate, and test infrastructures for continuous improvement.
  • Monitor overall systems performance to identify potential issues and tune appropriately.
  • Address failed components or technical issues and provide resolution.
  • Mentor less experienced associates and serve as a technical resource to the wider business unit.
  • Administer 3rd party software and applications that support the Mortgage Lending Division.
  • Serve as a subject matter expert and technical resource to the wider business unit.
Requirements
  • Bachelor's degree in Computer Science, Applied Computer Science, Information Technology, Computer Applications, or other related field.
  • At least 6 years of experience in the job offered or 6 years of experience as a Testing Analyst, Product Specialist, or a related occupation.
  • Domain knowledge of the Mortgage Origination.
  • Hands-on experience in configuring Encompass and related systems like TPO Connect and Consumer Connect.
  • Experience with pricing engines like Optimal Blue.
  • Extensive experience in Encompass Administration.
  • Experience with a typical Mortgage Origination workflow.
  • Experience in ground up Encompass installation and configuration.
  • Experience in Encompass configurations for Retail, Correspondent, and Wholesale channels.
  • Experience in configuring different types of connections integrations with 3rd party service providers from within Encompass.
  • Experience with configuring Milestones and Personas, building custom input forms, reports, dashboards, views, and advanced business rules.
  • Knowledge of 3rd party plug-ins and Encompass SDK/API.
  • Strong quality assurance (QA) skills and the ability to setup test plans, test scenarios, and conduct test execution.
What We Offer

First Citizens Bank offers a competitive, comprehensive benefits program, including a base pay range of $151,986 - $181,986 per year, variable compensation, and opportunities for professional growth and development.