Patient Access ED Registration Specialist

1 month ago

Gainesville, Georgia, United States Northeast Georgia Health System, Inc Full time
About the Role:

This position is responsible for ensuring the delivery of outstanding customer service while greeting patients, registering patients, and verifying or obtaining complete and accurate patient demographic information.

Key Responsibilities:
  • Obtain and accurately complete insurance verification by contacting patients, physician offices, and insurance/payer regarding the visit.
  • Review work and assure accuracy in all aspects of the position, particularly patient type, visit type, code identification, insurance information, and demographic information.
  • Assess and collect financial liabilities prior to service when applicable, educate patients on billing process for the facility, and refer patients for financial counseling if applicable.
  • Scan appropriate data into Document Management System, including insurance cards, drivers license, physician orders, consent forms, and any other registration-related documents pertinent to the patient's medical record.
  • Identify patient's history in all Patient Access Systems to avoid duplication of medical records.
  • Confirm and update EHR system with pre-certification information for all scheduled and non-scheduled outpatient accounts as applicable.
  • Perform medical necessity checks on all appointments in which it is applicable, complete ABN form upon any failure to meet medical necessity.
  • Obtain and accurately complete MSP forms when applicable.
  • Demonstrate ability to complete and explain all registration-related consents and other documents as needed to the patient.
  • Prepare patient packets for next day's scheduled procedures (varies per area).
  • Work according to standard operating procedure during EHR or other system downtimes.
  • Work with physician offices and other departments to ensure patient satisfaction is met.
  • Understand and utilize all systems appropriately as related to the registration process.
  • Meet all goals set by department management, including productivity, accuracy, collections, and customer satisfaction.
Requirements:
  • High School Diploma or GED.
  • Must be able to type 35-45 wpm.
  • Proficient in the use of office equipment (computer, fax, telephone, scanning copier).
  • Must be mobile and push patient in wheelchair, if necessary, between any location within hospital campus.
Preferred Qualifications:
  • Bilingual preferred.
  • Associate or Bachelors Degree in Business, Financial/HealthCare related field.
  • Medical terminology, data entry, and computer experience, admitting, business office, collection, physician office experience, and working with public preferred.
Physical Demands:
  • Up to 20 lbs, Occasionally 0-30% of time.
  • Up to 20 lbs, Occasionally 0-30% of time.
  • Heavy, Occasionally 0-30% of time.
  • Occasionally 0-30%.
  • Frequently 31-65%.
  • Occasionally 0-30%.
  • Frequently 31-65%.
  • Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding.

Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

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