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Customer Care Associate

2 months ago

Saint Paul, Minnesota, United States Vitu Full time
Job Overview

Vitu is a forward-thinking organization dedicated to delivering exceptional services within the automotive sector. Our unique platform enables seamless transaction management across various states and locations.

We are currently looking for a Customer Support Representative to join our team in a full-time capacity.

Role Summary

The ideal candidate for the Customer Support Representative role is an enthusiastic, detail-oriented individual who excels in providing outstanding customer service to our clients. This position operates in a dynamic environment where timely solutions are essential. The successful applicant will be committed to delivering excellent service with a positive demeanor.

Key Responsibilities

  • Address customer inquiries and issues through phone, email, and chat.
  • Offer guidance on DMV policies and necessary documentation.
  • Resolve program-related challenges and user errors efficiently.
  • Provide proactive and responsive support to meet customer needs.
  • Assist with the onboarding process for new accounts.
  • Thrive in a high-volume, fast-paced work setting.
  • Support daily operational tasks.

Qualifications

  • Familiarity with the automotive industry is essential; experience in dealerships or DMV settings is advantageous.
  • Strong communication and interpersonal skills are required.
  • Proficient troubleshooting and problem-solving abilities are necessary.
  • Experience with vehicle title and registration processes in relevant states is preferred.
  • Knowledge of state regulations concerning vehicle titles and registrations is beneficial.
  • Competency in PC applications (Internet, Email, Word, Excel, Google Drive) is expected.
  • Ability to work independently with minimal oversight.
  • Excellent organizational skills and adherence to instructions are crucial.
  • Strong time management capabilities.
  • Exceptional attention to detail is a must.

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