Fire Alarm Systems Technician

1 week ago

Wilmington, North Carolina, United States The Hiller Companies Full time
Job Title: Fire Alarm Service Technician

At The Hiller Companies, we are seeking a highly skilled Fire Alarm Service Technician to join our team. As a Fire Alarm Service Technician, you will be responsible for the inspection, testing, maintenance, and repair of fire alarm systems in accordance with industry standards and regulations.

Key Responsibilities:
  • Conduct routine inspections and testing of fire alarm components, including control panels, detectors, horns, strobes, and annunciators, to verify proper operation.
  • Prepare detailed reports documenting inspection findings, test results, and any related deficiencies or non-compliance issues observed, in accordance with NFPA codes and standards.
  • Troubleshoot system malfunctions and perform repairs as needed, identifying and resolving issues with wiring, circuitry, devices, and software.
  • Respond promptly to service calls and emergency requests, diagnosing problems and implementing solutions to restore system functionality.
  • Conduct preventive maintenance activities, such as cleaning, calibration, and battery replacement, to prolong the lifespan of fire alarm systems and prevent downtime.
  • Document all service activities accurately and thoroughly, including inspection reports, work orders, parts usage, and customer notes, using the ServiceTrade operations platform.
  • Work closely with Deficiency Sellers to provide detailed inspection reports, material needs, and other job-related notes, to prepare and deliver repair estimates in a timely manner, always ensuring customer satisfaction.
  • Interact professionally with clients to schedule work, discuss inspection findings, address any concerns or questions, and provide recommendations for system upgrades or improvements.
  • Work closely with Service Coordinator(s) to optimize work orders, material requisitions, and job scheduling, focusing on efficiency, productivity, and customer satisfaction.
  • Maintain a clean and organized work environment, always adhering to safety guidelines, protocols, and procedures.
Travel Requirements:

This position reports to our Wilmington branch while working remotely as a traveling technician throughout the USA. Travel is expected to be 80% of the time.

Qualifications:
  • High School Diploma or equivalent.
  • Technical or vocational training in fire alarm systems or related field preferred.
  • NICET Certifications strongly preferred.
  • State-specific Fire Alarm licensing preferred, or ability to acquire.
  • Valid driver's license with a clean driving record and willingness to travel to client sites as needed.
  • Prior experience in the installation, maintenance, and repair of fire alarm systems in commercial and industrial settings.
  • Solid understanding of fire alarm codes, standards, and regulations, including NFPA 72 (National Fire Alarm and Signaling Code) and relevant building and fire codes.
  • Proficiency in reading and interpreting blueprints, schematics, and technical manuals for fire alarm equipment.
  • Strong troubleshooting skills with the ability to diagnose and resolve complex technical issues efficiently.
  • Excellent communication and customer service skills, with the ability to interact professionally with clients and team members.
  • Ability to work independently with minimal supervision and as part of a team in a fast-paced environment.
Physical Requirements:
  • While performing the essential functions of this job, the employee is regularly required to stand, walk, use hands to finger, handle or feel, reach with hands or arms, stoop, kneel, crouch or crawl, and is occasionally required to lift and/or move heavy objects.
  • Ability to lift and carry up to 50 pounds.
  • Comfortable working in various environments, including industrial facilities, commercial buildings, and outdoor settings, which can potentially expose employees to noise, dust, heat stress, thermal stress, low light conditions, heights, etc.
  • Capable of standing, walking, bending, and kneeling for extended periods.
  • Ability to work at heights and in confined spaces as needed, which would require use of fall protection equipment and other safety devices.
  • Capable of using hand and power tools, including specialty tools resulting in cutting, grinding, drilling, fastening, and other methods resulting in torque, vibration, noise, etc.

The Hiller Companies is a drug-free workplace, an equal opportunity employer, and ADA compliant.

We are proud to operate according to our Core Values: Passion to Perform, Trust to Act, Act Responsibly, and Make It Fun.

Most employee benefits start from the first day of employment, including:

  • Competitive compensation package, including pay advancement opportunities for industry certifications and continuing education.
  • Comprehensive benefits package, including health, dental & vision insurance, retirement plans, company-paid & voluntary life insurance, company-paid short-term disability, voluntary long-term disability, critical illness & accident insurance, and paid time off.
  • Company-provided training, tools, and equipment, including $150 annual boot allowance for employees required to wear safety boots in their jobs.
  • Career advancement potential within a growing company.

Join us in our mission to provide comprehensive fire protection solutions and peace of mind to our customers, and together let's make the world a safer place.

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