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Customer Service Engineer

1 month ago

Birmingham, Alabama, United States IT Concepts Full time
Job Title: Customer Service Engineer

IT Concepts is seeking a highly skilled Customer Service Engineer to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Job Summary:

The Customer Service Engineer will be responsible for:

  • Providing technical support and troubleshooting for computer systems and equipment
  • Assisting customers with technical issues and providing solutions
  • Conducting routine system administration tasks and logging data in system admin logs
  • Collaborating with the technical support team to resolve complex technical issues
  • Providing training and guidance to junior team members
Requirements:

To be successful in this role, you will need:

  • Bachelor's degree in computer science, electronics engineering, or a related field
  • 2+ years of relevant experience in technical support and customer service
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Knowledge of computer systems, networks, and software applications
Benefits:

As a valued member of our team, you will enjoy:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance
How to Apply:

If you are a motivated and customer-focused individual with a passion for technical support, please submit your application, including your resume and cover letter, to careers@useitc.com.