Assistant Store Manager
3 weeks ago
MICRO CENTER is the nation's leading computer and electronic device big box retailer Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. We are passionate about customer service and developing long-term customer relationships.
Key Responsibilities:- Maintain orderly operation and safety of all areas of responsibility; ensure that service policies and procedures are being properly carried out at the store level
- Consistently achieve customer satisfaction, sales, productivity, payroll and expense goals of the service repair shop
- Maintain fiscal and operational controls including planning and managing departmental budget (Service Department P&L)
- Through Service Department leadership, ensure all customer and/or computer issues are resolved in a timely manner and in alignment with company policy
- Ensure customers are served promptly and courteously and that customer satisfaction standards are met
- Work effectively through associates to achieve desired results regarding customer satisfaction, sales, productivity and technical solutions
- Ensure associates maintain appropriate technical certifications (CompTIA A+ and Apple Certification) to enable proper service of products
- Participate in and lead open and close procedures, to include freight flow and merchandise processing as well as tracking of company assets through inventory control
- Serve as manager-in-charge during absence of General Manager or other store managers
- Ensure the execution of ad set and visual merchandising standards
- Manage staffing, orientation and training to ensure competent and certified associates are hired, trained and scheduled to properly service our customers
- Develop and coach associates in the areas of customer satisfaction, product knowledge, solution selling and standard operating procedures; ensure goals and results are communicated
- Ensure human resource issues are handled in accordance with guidelines; partner with Regional HR Manager and Store Manager when needed
- Perform other duties and tasks as assigned
- A college degree is preferred
- Two or more years of experience with a major big box retailer in a high-volume, 30,000+ square-foot store, preferably in a productivity-based computer or technology service and repair environment
- Previous experience in all aspects of retail management: driving sales, merchandising, operations, freight flow and technical customer service
- Experience in human resources functions and capable of hiring, retaining and coaching qualified employees
- Ability to execute corporate initiatives and analyze the competition
- Physical requirements: lift up to 50 lbs., stand for prolonged periods of time
- Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays
- Experience within the consumer electronics industry is strongly preferred, with direct accountability for achieving P&L and customer satisfaction targets
- Flexible Schedules & Excellent Pay
- Medical, Dental and Vision Benefits Coverage for Regular Full-Time Associates
- Employee Discount that includes a Friends & Family Discount Program
- Tuition Reimbursement & Education Discounts
- Paid Time Off for Regular Associates
- 401K Plan with Company Match
- Esteemed Vendor & Company Job Training
- Career Advancement Opportunities
At MICRO CENTER, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. We are an Equal Opportunity Employer.
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