Commercial Insurance Account Manager

2 weeks ago

Perry, Kansas, United States Kaia Corp Full time

The Commercial Insurance Account Manager at Kaia Corp plays a vital role in fostering strong client relationships by addressing inquiries and resolving issues with efficiency and professionalism. This position involves daily interactions with clients, insurance providers, and team members while executing specific service and marketing initiatives.

Key Responsibilities

  • Assist current clients with policy updates, provide quotes, process payments, respond to inquiries, and supply necessary documentation.
  • Handle incoming calls and correspondence regarding new or existing insurance policies, and manage all claims, including regular and after-hours claims.
  • Engage with prospective clients or support a producer to assess their needs, gather essential information, research policy alternatives, present options, finalize and secure new coverage, cancel outdated policies, and negotiate with insurers as required.
  • Schedule appointments and/or client discussions or assist a producer in reviewing current policies, assessing liability limits and exposures, exploring additional coverage needs, evaluating replacement costs, rounding out accounts, and securing renewals.
  • Communicate with clients to provide comprehensive information about products and services, quote new business, process renewals and/or cancel accounts, accept payments, and deliver requested documentation.
  • Resolve product or service concerns by clarifying the client's issue, identifying the root cause, selecting and explaining the optimal solution, expediting corrections or adjustments, and following up to ensure resolution.
  • Review audits or policies; confirm accuracy and facilitate necessary corrections between the client and the insurer.
  • Maintain detailed records of client interactions and transactions, documenting inquiries, comments, and actions taken in the agency management system.
  • Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in both formal and informal meetings as necessary.
Qualifications
  • Exhibit strong knowledge of insurance products and applications, rating and underwriting procedures, coverage options, and industry operations to effectively manage, maintain, and write assigned clients and prospects.
  • Demonstrate a strong customer-centric approach and excellent phone etiquette; possess strong written and verbal communication skills, along with proficient math and reading abilities to perform calculations.
  • Show a sense of urgency, attention to detail, organizational skills, multitasking abilities, and follow-up skills, with the capacity to handle challenging situations with clients and resolve complex issues independently.
  • Possess excellent time management skills with a mindset of personal accountability, as well as proficiency in technology and computer systems, including agency management software, rating tools, and navigation of carrier websites.
Benefits/Perks
  • Competitive Compensation
  • Opportunities for Professional Growth
  • Job Security in a Growing Industry

Compensation: $40,000 - $60,000 per year


Your Future as an Independent Insurance Agent Begins Here

If you seek a career that offers flexibility, job security, competitive pay, and more, you have found the right opportunity. Working with an independent agency is a commendable career choice.

Independent insurance agents safeguard our clients by providing tailored home, auto, business, life, and health insurance policies. Independent agencies are not limited to offering products from a single insurance provider; instead, we can present clients with a variety of policy options from multiple insurers to ensure optimal protection at competitive rates.

The demand for insurance professionals continues to rise. Is this career path suitable for you?

This agency is independently owned and operated. All applications will be directed to the agency, and hiring decisions will be made by the agency's management. Inquiries regarding employment should be directed to the agency directly.

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