MSP Support Engineer
4 days ago
We cater to a wide range of clients, from single office environments to regional offices and multiple locations supporting thousands of employees across many locations. Our Public Sector customers span all K-12, Higher Ed, County, and Municipality customers in NJ. We can scale from specific project and integration projects to compete design, implementation, and management of complex infrastructures.
Job Title: MSP Support Engineer
Salary: $80,000 - $120,000 per year
Job DescriptionKey Responsibilities
- Provide technical support for computers and associated networks.
- Troubleshoot and resolve issues related to desktops, laptops, and other user devices.
- Configure and test core applications and utility software products.
- Perform tasks such as password resets, group modifications, network printing, antivirus deployment, and wireless configuration.
- Manage recurring alerts for failed backups, hardware issues, and service outages.
- Maintain accurate records in service management systems (ConnectWise and Kaseya).
Requirements
- A High School diploma or equivalent.
- Minimum 5 years of experience in MSP-specific work.
- Experience troubleshooting and supporting computer systems and working with technical and non-technical end users.
- Strong written and verbal communication skills.
- Ability to effectively multitask and prioritize using a help desk ticketing system.
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