MSP Support Engineer

4 days ago


Matawan, New Jersey, United States Ocean Computer Group Full time
Company OverviewOcean Computer Group is a managed service provider (MSP) with over 39 years of experience in solving business challenges. We take the time to understand our customers' unique operating environments and leverage our expertise to prescribe the best solution to their challenges.

We cater to a wide range of clients, from single office environments to regional offices and multiple locations supporting thousands of employees across many locations. Our Public Sector customers span all K-12, Higher Ed, County, and Municipality customers in NJ. We can scale from specific project and integration projects to compete design, implementation, and management of complex infrastructures.

Job Title: MSP Support Engineer

Salary: $80,000 - $120,000 per year


Job DescriptionKey Responsibilities
  • Provide technical support for computers and associated networks.
  • Troubleshoot and resolve issues related to desktops, laptops, and other user devices.
  • Configure and test core applications and utility software products.
  • Perform tasks such as password resets, group modifications, network printing, antivirus deployment, and wireless configuration.
  • Manage recurring alerts for failed backups, hardware issues, and service outages.
  • Maintain accurate records in service management systems (ConnectWise and Kaseya).

Requirements
  • A High School diploma or equivalent.
  • Minimum 5 years of experience in MSP-specific work.
  • Experience troubleshooting and supporting computer systems and working with technical and non-technical end users.
  • Strong written and verbal communication skills.
  • Ability to effectively multitask and prioritize using a help desk ticketing system.

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