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Retail Relationship Banker
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Retail Relationship Banker at BMO Financial Group. As a key member of our branch team, you will be responsible for delivering exceptional service to our customers and prospects, identifying their financial needs, and providing advice and guidance on available solutions.
Key Responsibilities- Deliver exceptional customer service and build strong relationships with customers and prospects
- Conduct needs assessments to identify financial solutions and preferred banking channels
- Recommend tailored solutions addressing both sales and service needs
- Support customer transactions and provide advice on available digital and self-serve options
- Engage customers to grow BMO's business by reaching out, generating appointments, and building new relationships within the community
- Address questions and resolve issues raised through consumer credit audits and quality checks
- Apply the risk management framework to protect the Bank's assets and maintain the quality of the lending portfolio
- Make credit recommendations for personal lending transactions, including home financing
- Act as a key member of a collaborative and versatile branch and market team
- Typically between 2 - 3 years of relevant experience and post-secondary degree in a related field of study
- Registration to sell investment products completed, as appropriate for the jurisdiction
- Appropriate lending qualifications and designations
- Working knowledge of personal and small business customer needs and solutions
- Working knowledge of retail investments and lending products
- Experience in financial services is an asset
- Confident and experienced in the use of online tools and applications
- Experience in a consultative customer service or sales role, with a drive to deliver a personal customer experience
- A competitive salary range of $41,000.00 - $67,000.00 per year
- A comprehensive benefits package, including health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans
- Opportunities for professional growth and development
- A collaborative and dynamic work environment