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Customer Service Representative

2 months ago


Levelland, Texas, United States Smith Auto Family Levelland Full time

Are you looking for a rewarding position where you can be an essential part of a supportive team? We are a successful family-owned automotive dealership, and we are eager to welcome enthusiastic individuals to our expanding family.

We are currently seeking a part-time team member for our Levelland location to warmly greet customers both in person and over the phone. While experience in front desk or reception roles is advantageous, it is not mandatory. Effective collaboration is crucial for success; individuals who thrive in a team environment will excel in this role.

Ready to embark on a fulfilling journey with a family-oriented company that values your contributions? Submit your application today, and let’s discuss the exciting opportunities that await you. At our dealership, we appreciate your skills, enthusiasm, and dedication. Become part of a team that goes beyond mere coworkers—we are a family committed to achieving success together.

Responsibilities:

  • Greet all guests with a warm welcome, both in person and on the phone.
  • Timely assist customers and direct them to the appropriate department.
  • Manage incoming calls and transfer them to the correct department.
  • Issue fuel cards for vehicles on the lot and for sold units.
  • Organize and maintain keys for all vehicles, both new and used.
    • Daily upkeep of the key log, including check-out and returns.
    • Update vehicle locations in the system.
  • Report removed customer trade-in plates in the web-dealer system.
Qualifications:
  • Preferred experience in front desk or reception roles.
  • Ability to deliver exceptional customer service.
    • Outgoing, positive, and enthusiastic demeanor when greeting guests.
  • Highly organized with a desire for continuous improvement.
  • Willingness to take initiative and be proactive.
  • Proficient in computer skills, with strong writing and grammar abilities.
  • Capability to manage multiple tasks efficiently.
  • Valid driver's license and a clean driving record.
Schedule:
  • Monday to Friday afternoons, 3:00 PM to 6:00 PM.
  • Every other Saturday, 8:00 AM to 3:00 PM.
Why Choose Us?
  1. Family Atmosphere: Experience the warmth and camaraderie of a true family environment where team members support and uplift each other.
  2. Make an Impact: Your contributions are significant here, directly influencing the success of the Smith Auto Family.
  3. Growth Opportunities: We invest in our team members' development, providing ample opportunities for advancement as we expand.
  4. Flexibility: Our family-owned business values agility, allowing for quick implementation of innovative ideas.
  5. Ethical Practices: We are committed to ethical standards and community responsibility, ensuring pride in the values we represent.
  6. Lasting Customer Relationships: Build enduring relationships with customers through trust and exceptional service.
  7. Recognition: Your hard work will be acknowledged, fostering a sense of pride and motivation.
  8. Stability: As a family-owned business with deep roots, we offer a secure career path.
  9. Work-Life Balance: We understand the importance of personal well-being and encourage a healthy balance.
Additional Benefits:
  • Consistent and predictable schedule.
  • Medical, dental, and vision insurance.
  • 401k plan with matching contributions.
  • Paid vacation and time off.
  • Paid holidays.
We are an equal opportunity employer and prohibit discrimination or harassment based on any protected characteristic.