Customer Success Representative

2 weeks ago


Levelland, Texas, United States AgTexas Farm Credit Full time
Job Title: Customer Success Specialist

AgTexas Farm Credit Services is seeking a highly skilled Customer Success Specialist to join our team in Levelland, TX. As a key member of our organization, you will play a critical role in ensuring the success of our customers by providing exceptional service and support.

Job Summary:

The Customer Success Specialist will be responsible for performing intermediate-level general office support duties, including interacting with customers, answering questions, routing applications, and processing loan payments. This role requires excellent communication and customer service skills, as well as the ability to work independently and as part of a team.

Key Responsibilities:
  • Provide exceptional customer service and support to our customers, including answering questions, resolving issues, and providing information on our products and services.
  • Perform various loan administrative and servicing duties, including data entry, processing loan payments, and monitoring insurance requirements.
  • Monitor and maintain records for budgets, work plans, schedules, and projects, and prepare and process forms as needed.
  • Answer incoming calls, relay messages, and transfer calls to appropriate staff members, and respond to routine requests for information.
  • Use computer systems to assist with activities such as preparing reports and budgets, and store and manipulate data through various software programs, spreadsheets, and databases.
  • Coordinate and schedule external and internal meetings, training activities, and seminars, and make travel arrangements as directed.
Requirements:
  • High school diploma or equivalent and three (3) or more years of general office/clerical experience and/or customer service experience.
  • General knowledge of accounting/financial systems, office equipment, and systems used for the storage and retrieval of business information.
  • Ability to interact with customers, association departmental staff, and management, and occasional interaction with Farm Credit Bank of Texas staff and area professionals.
  • EOE/AA/M/F/D/V: AgTexas FCS is an Equal Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, national origin, protected veteran status, sexual orientation, gender identity, or genetic information.
How to Apply:

For more information and to apply, please visit our website at [insert website URL]. We only accept applications through our website, so please do not email your resume to us.



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