Customer Service Associate
2 months ago
As a valued member of Taco Villa, you will be known as a Guest Experience Specialist. Your primary responsibility will be to deliver exceptional service, ensuring that every customer feels welcomed and appreciated from their first visit onward.
Key Responsibilities:
- Manage the order process efficiently for both dine-in and drive-thru customers, including ringing up orders and offering additional menu suggestions.
- Maintain a clean and organized environment, contributing to the overall safety and enjoyment of our guests.
Qualifications:
To excel in this role, you should meet the following criteria:
- Commitment to providing outstanding customer service.
- Present a neat and professional appearance.
- Possess strong cash handling skills.
- Ability to remain on your feet for extended periods, typically 4-6 hours.
- Proficient in reading, writing, and speaking English; knowledge of Spanish is a plus.
- Empathetic and capable of addressing customer concerns effectively.
- Team-oriented with a collaborative spirit.
- Willingness to perform cleaning duties, including maintaining the salsa bar and dining area for guest satisfaction.
- Physical capability to stand, bend, and reach as necessary.
- Able to lift items weighing up to 50 pounds when required.
Work Environment:
Taco Villa promotes a drug-free workplace and conducts pre-employment and random drug screenings.
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