Senior Escalations Specialist

1 week ago


San Antonio, Texas, United States Randstad North America, Inc. Full time
Senior Escalations Representative Opportunity

Randstad North America, Inc. is seeking a highly skilled Senior Escalations Representative to join our team. As a key member of our business services team, you will be responsible for resolving complex escalations in a timely and professional manner.

Key Responsibilities:

  • Resolve escalated customer issues in a timely and professional manner
  • Collaborate with internal stakeholders to resolve complex issues
  • Develop and implement process improvements to reduce escalation rates
  • Provide exceptional customer service and support

Requirements:

  • At least 4 years of experience working in the financial services field
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment

About Randstad North America, Inc.

Randstad North America, Inc. is a leading provider of staffing and recruitment services. We are committed to helping our clients find the best talent in the industry and providing our employees with opportunities for growth and development.



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