HVAC Service Coordinator
2 weeks ago
We are seeking a skilled HVAC Service Dispatch Coordinator to join our team at Guardian Heating & Cooling Services LLC.
Job Summary
The successful candidate will be responsible for assisting our dispatch field operations, providing administrative support to sales reps, technicians, installers, and managers of operations.
Key Responsibilities
- Answering incoming calls and making outbound calls to customers and technicians
- Scheduling and coordinating technicians for service calls
- Dispatching technicians to customer locations
- Prioritizing service requests based on customer needs
- Processing work orders daily and weekly
- Communicating with customers regarding technician lead times
- Planning and scheduling annual maintenance based on priority
- Updating customer information and dispatch board
Requirements
- 2+ years of customer service experience
- Administrative experience in HVAC, plumbing, or construction industries preferred
- Professional telephone skills and experience operating a multi-line phone system
- Excellent customer service and communication skills
- Microsoft Office Suite (Outlook, Word, Excel, Teams) proficiency
- Ability to juggle multiple priorities in a fast-paced environment
- CRM database experience (Field Edge)
- Strong organizational skills and high attention to detail
- High school diploma or equivalent
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- SEPP for retirement
- Paid vacation
- Paid holidays, flex days, and more
Work Environment
Our team is dedicated to providing exceptional customer service and support. We offer a dynamic work environment with opportunities for growth and development.
How to Apply
Interested candidates should submit their application, including a cover letter and resume, to [insert contact information].
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