Telecommunications Account Manager

4 days ago


Newport News, Virginia, United States ProSol Full time

Job Overview

We are seeking a highly skilled Verizon Customer Service Representative to join our Customer Service and Sales team at ProSol. This individual will play a crucial role in establishing best practices that support customer care objectives and overall sales margins.

Key responsibilities include:

  • Contacting consumers from provided lead lists to develop new business and maintain relationships
  • Addressing questions regarding order status, payment, product, promotions, and technical issues related to the customer experience
  • Displaying active listening skills, emotional awareness under challenging situations, and empathy to enhance a positive experience
  • Gaining product knowledge by attending client meetings on technology, sales promotions, and product updates
  • Developing strong leadership and interpersonal skills
  • Driving sales through promotional campaigns

We Are Looking For:

  • A Bachelor's degree in business, marketing, or similar concentrations
  • A consistent overachiever with a drive for perfection
  • Must be able to work full-time hours and have weekend availability
  • Able to travel 1-2 weeks outside the home branch for learning and networking purposes
  • Patient, empathetic, and passionate about people
  • Confident public speaking skills

Earnings Potential: The estimated salary for this position is around $60,000-$70,000 per year, depending on qualifications and experience, based on industry standards and market conditions in Virginia Beach.



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