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Client Intake Coordinator

2 months ago

Ames, Iowa, United States Community & Family Resources Full time


Are you a personable and detail-oriented individual who excels in a dynamic setting? If this resonates with you, we have an exciting opportunity at Community and Family Resources, where we assist clients in need of support for various behavioral health issues.

As the first point of contact, our front desk personnel play a crucial role in shaping the client experience from the moment they arrive.

We are currently on the lookout for a Client Intake Coordinator to join our team.

This position involves a range of administrative responsibilities, including welcoming and registering clients, managing phone inquiries, performing data entry tasks, and more.

Additionally, you will be tasked with collecting client financial details to ensure we maintain comprehensive records.

If you seek a position that offers diverse responsibilities and keeps you engaged, we encourage you to consider this opportunity.

Key Responsibilities:

  • Conduct initial client interviews to gather essential information during their first visit.
  • Complete necessary documentation, including consent forms, fee agreements, and billing arrangements.
  • Verify insurance eligibility, including coverage details and effective dates.
  • Welcome visitors and guide them to the appropriate areas.
  • Provide exceptional customer service by addressing client inquiries and offering assistance as needed.

Qualifications:

An Associate's degree or equivalent experience is required.

Schedule:

Type: Full-Time

Hours: Monday to Friday, 8 AM to 4:30 PM, with extended hours on Tuesdays.

Benefits:

  • Health, dental, and vision insurance.
  • IPERS retirement plan.
  • Optional 401K.
  • Employee Assistance Program.
  • Generous paid time off (20 days accrued in the first year).
  • 9 paid holidays.
  • Paid training and continuing education opportunities.
  • Public Student Loan Forgiveness employer.
  • Tuition reimbursement.
  • Various discounts on tuition at partner institutions, travel, mobile plans, and more.

Application Process:

Interested candidates should submit their application and resume. A background check, drug screening, and TB test will be required prior to employment.

Equal Opportunity Employer:

Community and Family Resources is committed to providing equal employment opportunities and prohibits discrimination based on race, color, creed, sex, religion, marital status, age, national origin, physical or mental disability, medical condition, genetic information, gender identity, sexual orientation, military status, or any other protected status under applicable laws.

To succeed in this role, individuals must be able to perform each essential duty effectively. The qualifications listed in this job description represent the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.