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Customer Care Advisor

2 months ago

Fresno, California, United States U.S. Venture Full time
POSITION OVERVIEW

The Customer Service Specialist serves as a vital problem solver, delivering exceptional service that significantly impacts our clientele. With comprehensive training on U.S. AutoForce products, you will be equipped to address inquiries and provide assistance, ensuring our customers have a reliable resource for their needs.


We seek individuals who embody the following key attributes: strong communication skills, a results-oriented mindset, adept problem-solving abilities, patience, and innovative thinking. Our focus is on wholesale distribution, meaning we do not engage directly with the public. If you possess these qualities, we will provide the necessary training on our product offerings to help you thrive as a team member.

KEY RESPONSIBILITIES
  • Deliver outstanding service to our customers across the nation.
  • Accurately evaluate and address customer requirements.
  • Employ problem-solving techniques to resolve inquiries and issues.
  • Determine delivery frequency, warehouse cut-off times, and shipping schedules for customers.
  • Thrive in a dynamic, fast-paced environment.
  • Research and relay information regarding product availability, pricing, and applications.
  • Engage in special projects or manage specific areas as assigned.
  • Exercise sound judgment in decision-making and scenario analysis.
  • Embrace our core values of High Performance, Caring Relationships, Strategic Foresight, and Entrepreneurial Spirit.
  • Champion continuous improvement and quality control initiatives to enhance efficiency, accuracy, and standardization.
  • Commit to ongoing professional development.
  • Support corporate initiatives related to safety, compliance, and adherence to company policies and procedures.
  • Perform additional duties as required.
REQUIREMENTS

Essential:

  • Must be at least 18 years old with a high school diploma or GED.
  • A minimum of 2 years of relevant customer service experience.
  • Effective communication skills with a strong emphasis on listening and empathy.
  • Meticulous attention to detail and ability to meet deadlines.
  • Creative problem-solving skills to address diverse customer situations.
  • Capability to interpret and analyze data (customer information, pricing, availability, etc.).
  • Aptitude for working and advancing in a high-volume, fast-paced call center environment.

U.S. Venture is committed to equal opportunity employment and values diversity and inclusion. We actively promote equal opportunity for all applicants, regardless of race, color, religion, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, veteran status, genetic information, or any other protected characteristic.