Residential Hotel Operations Manager
6 days ago
We're seeking an experienced Residential Hotel Operations Manager to lead our team and drive exceptional guest satisfaction. As part of this role, you'll enjoy a 2-bedroom, 2-bathroom apartment with all utilities paid—a value of $30,000 annually—right on-site.
As a key member of our hotel management team, you'll oversee daily operations, analyze market conditions, optimize revenue, and collaborate with our corporate sales team. You'll be responsible for delivering outstanding guest services, addressing concerns promptly, and fostering a positive workplace culture.
Key Responsibilities:
- Revenue Optimization: Analyze market trends, competitor rates, and local events to maximize revenue potential.
- Financial Oversight: Create and manage budgets, adjust controllable expenses to align with revenue forecasts, and ensure financial stability.
- Guest Satisfaction: Deliver exceptional guest services, address concerns professionally, and maintain high-quality standards.
- Team Leadership: Recruit, train, and develop staff to deliver outstanding service, lead with professionalism, and foster a positive workplace culture.
- Property Maintenance: Maintain the hotel's high-quality standards through preventative and ongoing maintenance programs.
About You:
- Bachelor's degree in Hotel/Restaurant Management or Business preferred (or equivalent experience).
- 3-5 years of hotel management experience, preferably as a General Manager.
- Strong financial acumen and ability to manage budgets effectively.
- Excellent leadership, communication, and problem-solving skills.
- Proficiency with Microsoft Office (Word, Excel, PowerPoint, Access).
- Valid driver's license and flexibility to work extended hours, nights, and weekends as needed.
Your Benefits:
- A competitive compensation package: $55,000 base salary + $30,000 free housing + $12,000 bonus based on performance = $97,000 total compensation.
- Comprehensive insurance coverage, including short and long-term disability, term life, and AD&D insurance.
- Generous paid time off policies, including vacation, holiday, and sick leave.
- The opportunity to grow with a fast-expanding, innovative company that values diversity and inclusion.
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