Guest Services Crew Lead

2 months ago


Columbus, Ohio, United States The Ohio State University Full time

Job Summary:

The Guest Services Crew Lead is responsible for overseeing the security screening, ticket scanning, and ushering processes at The Ohio State University's events. This role requires strong communication and interpersonal skills to provide exceptional guest service and support.

Key Responsibilities:

  • Oversee security screening and ticket scanning processes to ensure efficient and secure entry for guests.
  • Provide excellent customer service to guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Work collaboratively with event staff to ensure a seamless and enjoyable experience for guests.
  • Communicate effectively with guests, staff, and management to ensure a positive and memorable experience.
  • Ensure compliance with university policies and procedures.

Requirements:

  • Must be 18 years of age or older.
  • Ability to remain in a designated position for several hours, including standing and walking.
  • Excellent communication and interpersonal skills.
  • Ability to work with a diverse group of people.
  • Ability to follow instructions and work in a fast-paced environment.

Benefits:

The Ohio State University offers a comprehensive benefits package, including flexible and remote work arrangements, childcare program, access to educational, athletic, and cultural events, state pension, medical, dental, vision, and prescription coverage, life insurance, flexible spending accounts, and wellness programming.



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